Subject: Logging in issues
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JethUser is Offline
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Posts:37


26 Mar 2007 9:47 AM Alert 
Hi Matt,

2 things. First, I made a bookmark to the forums page. But when I try to go to that link, I get stuck in some skydivesecure loop and nothing ever loads. I have to go to the SDC home page and then click forums to get into it.

Also, when I am in the forums, I click to login and it takes me to skydivesecure. But then when I submit my login, it sends me back to the SDC home page. It should take me back to wherever I was when I logged in.

Thanks,

Beth

mattchristensonUser is Offline
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Posts:76

26 Mar 2007 8:18 PM Alert 

Beth,

Can you do the following to help me identify what's causing the loop problem:

Follow the link to start the loop.

Go to www.whatismyip.com to find out what your public IP is, come back and report the time you tried this, your IP, and paste the URL that has been bookmarked.  Also report your browser version, which you can find by going to help, and then about.  I've had a couple people report this error, and I know that it has something to do with the state of temporary cookies when attempting to contact Skydive Secure to deturmine if you're already logged in or not - but I haven't been able to trap the exact order of events that happen that cause this loop.

Also, the login redirect issue is on my bug list already - I'm pretty sure that I've identified and fixed the issue on my test servers but I am not going to do any promotions until I have the next version of the shopping cart up and going - which I hope to be any day now - I was out of work sick a number of days last week which has held a number of things up.

I appreciate you reporting theses bugs.

Matt

JethUser is Offline
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27 Mar 2007 12:12 PM Alert 
Ok, I just tried it again, but it worked okay. I think thats because I just logged in. I think the problem occurs if I leave my browser sitting for awhile or close it without logging out of SDC.  Next time I'll try just going right to my bookmark and see if it happens.


JethUser is Offline
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Posts:37


28 Mar 2007 12:27 PM Alert 
Ok, I just tried it again, and got the loop. Here is my IP:

65.167.11.254


I just tried it less than a minute ago (1:24pm). Here is the URL of my bookmark

http://www.skydivechicago.com/Forums/tabid/110/Default.aspx

I am using Firefox v. 1.5.0.9



I stopped the loop and then went to the homepage and then clicked forums and then logged in.


HTH,

Beth :-)
mattchristensonUser is Offline
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28 Mar 2007 7:14 PM Alert 
Thanks! I'll hopefully have this resolved very soon.
mattchristensonUser is Offline
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17 Apr 2007 6:37 PM Alert 

Beth,

I think that I may have resolved this issue.  Can you try to reproduce it again?

KevinBrownUser is Offline
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Posts:18

22 Jun 2007 7:02 AM Alert 

Frequently I am unable to login or if I am it's only partial in that only certain areas of the site recognize me.  My ability to post is usually iffy and I feel quite lucky this actually worked.  Is there a way people can discuss site issues with you further outside this forum?  I have neither the time now nor the confidence that I could log back in for a reply later.

mattchristensonUser is Offline
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Posts:76

06 Aug 2007 8:49 PM Alert 
There have been VERY MAJOR upgrades to the accounting system over the last week. I suspect that many issues should be resolved; however it's impossible for me to test everything as a number of the login problems I was unable to reproduce in a lab environment. Please report any further issues in the forums or by emailing onlinesupport@skydivechicago.com

Thanks!
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